Customer Service
Customer service representatives are available to answer your questions from 7:30 am to 4:30 pm U.S. central time, Monday through Friday.
Email: GracoSupport@impactgroup.us
Shipping Information
All shipping charges will be added to the purchase when the order is shipped. Your total price at checkout does not include final shipping charges. Use the email as notification that your order has shipped as a receipt; it will include all charges.
All orders for in stock merchandise that are placed before 12:00PM central time will ship within one business day of receipt from Minneapolis, MN (USA). Orders placed after 12:00PM central time will be considered an order for the next business day.
If you require express or air shipping, please select it from the drop down on the shipping information page. Orders placed by 12:00PM central time will ship the same business day when express and air options are selected.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Returns
When assistance is required for returns, please contact customer service.
All returns will be accepted within 30 days from the original invoice date if a valid return authorization is provided by a customer service representative. A 10% restocking fee will be charged on all unused stock items and credit will be applied to the correct credit card.
Please note: On-demand custom order and clearance products are not available for return.
Please contact customer service at GracoSupport@impactgroup.us to request a return. Please provide your order number, the item number, and quantity of the items you would like to return. Customer service will provide an RMA (Return Merchandise Authorization) and will provide return shipping instructions. If a product arrives damaged or defective, please contact customer service within 30 days from the original order date and we will process a return or replacement.
Want More?
Find out about the full range of corporate branding services offered by Business Impact Group (BIG), including promotional products, print services, and recognition programs. Visit impactgroup.us or call us at (952) 278-7800.
Frequently Asked Questions
